1. 一次做一件事 (Do one thing at a time.)
2. 清楚問題 (Know the Problem.)
3. 學習傾聽 (Learn to Listen.)
4. 了解如何發問 (Learn to ask Question.)
5. 分辨好與不好 (Know the difference between sense and nonsence.)
6. 願意接受改變 (Accept changes as inevitable.)
7. 勇於承認錯誤 (Admit mistakes.)
8. 用簡單的方式說故事 (Say it simple.)
9. 冷靜處理 (Be Calm.)
10. 保持微笑 (Smile.)